Shipping policy

Shipping Policy

FurFix Co. currently ships to Canada and the United States.

Shipping rate

We offer:

Free Standard Shipping on all orders.

There are no hidden shipping fees at checkout.

Processing time

Orders are typically processed within 1–3 business days.

Processing times may be longer during holidays, high-volume periods, or due to supplier or courier delays.

Estimated delivery time

Estimated delivery time is usually:

7–14 business days after processing

Delivery times are estimates and are not guaranteed.

Tracking

Once your order ships, you may receive a tracking number by email.

Tracking updates may take several days to appear after the package has been shipped.

Shipping delays

FurFix Co. is not responsible for delays caused by:

  • Courier delays
  • Customs processing
  • Incorrect shipping addresses
  • Weather
  • Holidays
  • High shipping volume
  • Events outside of our control

If your order appears delayed, contact us at [your support email] and we will help review the order status.

Incorrect or incomplete address

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for packages that are lost, delayed, returned, or delivered incorrectly because of an incorrect or incomplete address.

If you notice an address mistake, contact us within 12 hours of placing the order. We cannot guarantee address changes after the order has been processed.

Lost packages

If tracking shows that a package was delivered, but you did not receive it, please check with neighbours, household members, your building, and the courier first.

FurFix Co. is not responsible for packages marked as delivered by the carrier, but we will do our best to help review the issue.